At Botanical Psyche, your satisfaction is important to us. Please read our policy carefully before making a purchase.
Eligibility for Returns & Exchanges
- Items must be returned within 14 days of the delivery date.
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
- Opened or used products (for hygiene reasons).
- Items marked as final sale or purchased during promotional events.
- Gift cards.
How to Request a Return or Exchange
- Email us at botanicalpsyche@outlook.com
- with your order number and reason for return/exchange.
- Our team will review your request and respond within 5 business days.
- If approved, we will provide instructions on how to send the item back to us via email.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be automatically processed to your original payment method within 14 business days.
- Original shipping fees are non-refundable.
Exchanges
- We only replace items if they are defective, damaged, or if you received the wrong product.
- To arrange an exchange, please contact us at botanicalpsyche@outlook.com
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 14 days of delivery with photos and your order number. We will arrange a replacement or refund as appropriate.
We appreciate your understanding and thank you for supporting Botanical Psyche.